AI in Action
Real-world examples of how AI is transforming post-sales operations, from automated account reviews to predictive churn detection.
AI Freed Up Hours of Your Week. Here's What to Do With Them.
AI tools are automating the busywork that consumed most of a CSM's day. The question nobody's answering: what should you spend that recovered time on? Three skills that separate CSMs who get promoted from CSMs who get automated.
AI in ActionThe LLM Copy-Paste Trap: Why Pasting Transcripts into ChatGPT Is Not Customer Intelligence
Manually pasting call transcripts, Slack threads, and notes into ChatGPT, Claude, or Perplexity feels productive but destroys the time-series context, continuity, and cross-source correlation that real customer intelligence requires.